Refund policy

U PPL™ Return & Exchange Policy

At U PPL™, every item is made with purpose and created specifically for you.

Because of this, our return policy is designed to balance quality, fairness, and accountability.

 

🔁 Returns

We accept returns within 30 days of delivery if the item meets the following conditions:

• Unworn and unused
• In original condition and packaging

 

⚠️ Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect:

• Contact us within 7 days of delivery
• Include a photo of the issue

We will replace the item or issue a refund at no cost to you

 

🔄 Exchanges

We accept exchanges for:

• Size issues
• Defective items

Customers are responsible for return shipping unless the item is defective or incorrect.

 

🚫 Non-Returnable Items

Because each item is made to order, we do not accept returns for:

• Incorrect size selected by customer
• Change of mind
• Buyer’s remorse

📦 Return Shipping

• Customers are responsible for return shipping costs
• Shipping fees are non-refundable

 

📩 Contact

To start a return or exchange, contact us at:

👉 support@upplbrand.com